Please read these question and answer guidelines before contacting us. If these guidelines are unable to answer your question, contact us via phone, e-mails, or fax..
 
Is the transaction secured?
 
Rest assured that your online order is secure and your information is protected. These files and information are stored on a secure server (SSL by Thawte) by our shopping cart provider, Mal's e-commerce. They are protected and locked by the server and will not be used for any other purposes.

Why do I get re-directed to the server "http://ww4.aitsafe.com?"
 
Our ordering site re-directs to this server to provide a secure shopping environment. Our server is provided by Mal's e-commerce, this gives us a secure shopping cart service and protection of your private information. If security is an issue or you feel more comfortable using another method, ordeing can be done over the phone or by fax. The information is as follows:
Phone: 408-749-1398
Toll Free: 1 866 NTC-1394 (1 866 682-1394) Fax: 408-749-1008

How can I return or exchange a non/defective product?
 
Please contact us to obtain a permission code and further instructions before sending the product to us for return or exchange. We will be glad to answer your questions and assist in the process. Returns and exchanges must be done within 30 days of the invoice date. There is a 15% restocking fee for returns without defects.

How can I get shipping information and track my package?
 
When the order is shipped out, we'll provide you with a tracking number to track your order by either e-mail or other methods with the shipping provider. If you lose the number, please contact us with the order number ready.

When does my credit card get charged?
 
When we receive your order, we check for availability of the product. We'll send you a notice if we do not have it in stock. Otherwise, we'll prepare your order, charge your credit card, and ship out your package on the same day. Credit cards will not be charged until the package has been shipped.