- Help & FAQs
Help & FAQs
Please read these question and answer guidelines before contacting us. If these guidelines are unable to answer your question, contact us via phone, e-mails, or fax.
What should I know before ordering?
Please view instructions on how to order, along with a list of terms and conditions here.
Are the transactions secured?
Rest assured that your online order is secure and your information is protected. These files and information are stored on a secure server (SSL by Thawte) by our shopping cart provider.
How can I return or exchange a non-defective product?
Please contact us to obtain a permission code and further instructions before sending the product to us for return or exchange. We will be glad to answer your questions and assist in the process. Returns and exchanges must be done within 30 days of the invoice date. There is a 15% restocking fee for returns without defects.
How can I get shipping information and track my package?
When the order is shipped out, we’ll provide you with a tracking number to track your order by either e-mail or other methods with the shipping provider. If you lose the number, please contact us with the order number ready.
When does my credit card get charged?
When we receive your order, we check for availability of the product. We’ll send you a notice if we do not have it in stock. Otherwise, we’ll prepare your order, charge your credit card, and ship out your package on the same day. Credit cards will not be charged until the package has been shipped.
What if I want to order large quantities?
If you are unable to purchase your desired quantity (we set limits based on the item), this is because larger orders often have special pricing options. Please contact us about your order, and we will provide a quote for you.
How do I include special requests?
Any special requests or additional notes related to orders should be directed to our sales team. If you would prefer to attach these notes while ordering, you can choose to use this PDF form and email it to us at firstname.lastname@example.org.