FAQ
Find answers to common questions about ordering from NTC Distributing, including quotes, volume pricing, product availability, shipping, returns, purchase orders, tax-exempt accounts, and international delivery. You can also learn more about Newnex product compatibility, technical documentation, custom cable options, and other product-related support. If you do not find the information you need, please contact our team for assistance.
Ordering, Shipping & Returns
How can I request a formal quote from NTC Distributing?
Submit our contact form with the Newnex part number, requested quantity, and any applicable shipping or project details. A sales representative will review your request and respond with a formal quotation.
Does NTC offer volume pricing or quantity discounts?
Yes. Many products include automatic quantity-based pricing on the website, typically for orders of 10 pieces or more. For larger quantities, multiple volume levels, or project-specific pricing, please submit our contact form with the part number and estimated quantity. A sales representative will provide a tailored quotation.
How can I check product availability and lead time?
Many NTC products are available from stock. For large orders or when availability is time-sensitive, please contact us with the part number and required quantity. Our sales team can confirm current inventory, estimated production lead time, and anticipated shipping date.
What is NTC Distributing’s return and refund policy?
Return requests must be submitted within 30 days of the invoice date.
All returns require an RMA, or Return Merchandise Authorization, number issued by NTC Distributing before the product is returned.
Custom cables and other made-to-order products are non-returnable unless they are defective. Approved returns of non-defective products are subject to a 15% restocking fee.
For complete return requirements, exclusions, fees, and other conditions, please review our Terms and Conditions.
Can I submit a purchase order or apply for payment terms?
Yes. NTC accepts purchase orders from qualified businesses, educational institutions, government agencies, and other organizations.
Please contact us for assistance with submitting a purchase order, applying for credit terms, or reviewing available payment options. Credit terms are subject to approval.
How can I set up NTC as an approved vendor or supplier?
Submit our contact form with your company name and vendor-setup requirements. Our sales team can provide documents such as our W-9 form and assist with supplier questionnaires, vendor forms, and other onboarding requirements.
Does NTC ship internationally?
Yes. NTC ships to customers worldwide.
International shipping options include UPS Worldwide Expedited® and UPS Worldwide Express® for reliable, time-sensitive delivery. For shipments to Canada, UPS Standard may also be available as a more economical option.
Available shipping methods and costs are calculated based on the destination, package size, and order details.
How are international shipping costs, duties, and taxes handled?
For orders shipped outside the United States, product prices and shipping charges do not include customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country.
The customer is responsible for complying with local import requirements and paying all applicable duties, taxes, and fees. If a shipment is refused because these charges are not paid, the customer remains responsible for the order and any return-shipping costs.
For complete details, please review our Terms and Conditions.
Can I use my own UPS, FedEx, or DHL account for shipping?
Yes. Customers may request shipment using their own approved carrier account.
Please provide the carrier name, account number, service level, and any required billing information during checkout or by contacting our sales team. If shipping charges were collected during checkout, they will be refunded after the freight account is verified and approved.
How can I track my order or request proof of delivery?
Sign in to your NTC account and open the Orders section to view your order status.
After the order ships, the carrier tracking number will appear in the order details. Please contact us if you need additional assistance, a copy of the tracking information, or proof of delivery.
How do I download an invoice for my order?
Sign in to your NTC account and open the Orders section. Select the applicable order, then click Print Invoice to view, print, or download a copy of the invoice.
If you cannot locate the order or invoice, please contact us for assistance.
Can I cancel or modify an order after it has been placed?
Please contact us as soon as possible if you need to cancel or modify an order.
Our standard shipping cutoff is 12:00 p.m. Pacific Time on business days. Orders may be processed quickly, so cancellation or modification cannot be guaranteed once fulfillment has started.
For urgent requests, please call us directly. Additional cancellation terms are available in our Terms and Conditions.
How long does it take for an in-stock order to ship?
In-stock orders placed before 12:00 p.m. Pacific Time generally ship the same business day.
Orders placed after the cutoff normally ship on the next business day. Large orders, orders requiring verification, and orders with special shipping instructions may require additional processing time.
Why does my order show “Awaiting Fulfillment” or “Manual Verification Required”?
These statuses mean that your order is being reviewed or prepared before shipment.
If no additional information is required, the order status is typically updated within one to two business days. In some cases, processing may be delayed because of an unclear address, payment verification, product availability, backordered items, or other order details.
Our team may contact you by email for clarification. Please monitor both your inbox and junk folder and respond promptly to avoid delaying your order.
Can tax-exempt customers place orders online?
Yes. Resellers, educational institutions, government agencies, and other eligible organizations may apply for tax-exempt purchasing.
Please create an NTC customer account and send us your valid tax-exemption certificate through our contact form. After approval, we will update the account so sales tax is not applied to eligible future purchases.
- Use the approved account only for tax-exempt purchases.
- For purchases that are not tax-exempt, please use a separate standard customer account.
Can NTC provide country-of-origin or customs information for an order?
Yes. Submit our contact form with the order number and applicable Newnex part numbers.
Our team can provide available country-of-origin, product-description, harmonized tariff, or other customs-related information associated with the order.
What should I do if I experience a problem during checkout?
Please contact us and include a screenshot of the issue, the Newnex part numbers, requested quantities, and any error message shown during checkout.
Our team will review the problem and help you complete the order as quickly as possible. For urgent orders, please call us directly.
Product-Related Questions
Can NTC manufacture a custom cable or modify a standard product?
Yes. Through Newnex’s engineering and manufacturing capabilities, many products listed by NTC can be customized for OEM and project-specific applications.
Available modifications may include cable length, connector type, connector angle, locking configuration, panel mounting, cable material, labeling, packaging, and other mechanical or electrical requirements.
Visit our Custom and OEM Cable Solutions page or submit our contact form with your specifications, estimated quantity, and project requirements.
What information should I provide for a custom cable request?
To help us evaluate your project, please provide as much of the following information as possible:
- Connector types and connector orientation
- Required cable length
- USB version or required data rate
- Power Delivery or charging requirements
- Locking, panel-mount, waterproof, or high-flex requirements
- Prototype quantity and estimated production quantity
- Application or equipment information
- Reference drawings, photos, or existing part numbers
Submit this information through our contact form or visit our Custom and OEM Cable Solutions page.
What are the minimum order quantity and lead time for a custom cable?
Minimum order quantity and lead time depend on the cable design, connector availability, tooling requirements, testing requirements, and requested quantity.
Newnex supports prototype and low-volume production for many projects. Please contact us with your specifications so our team can review feasibility, sample availability, pricing, and estimated lead time.
How can I confirm whether a product is compatible with my equipment?
Please provide the host model, device model, connector types, required cable length, USB data rate, video requirements, charging requirements, and any locking or mechanical requirements.
Because connectors with the same physical shape may support different features, compatibility should be confirmed based on the complete host, device, and cable specifications. Submit your application details through our contact form for assistance.
Does every USB-C cable support USB4, Thunderbolt, DisplayPort Alt Mode, and Power Delivery?
No. USB-C describes the physical connector, but it does not guarantee support for a specific data rate, video mode, or charging capability.
USB4, Thunderbolt, DisplayPort Alt Mode, and Power Delivery support depend on the host, device, and cable. Review the product specifications carefully or contact us with your equipment details before ordering.
Where can I find product specifications, datasheets, and 2D drawings?
Many product pages include technical specifications, dimensional information, datasheets, or downloadable 2D drawings.
If the document you need is not available on the product page, submit our contact form with the exact Newnex part number and the type of document requested.
How can I request a CAD, STEP, STP, or 3D model?
Submit our contact form with the exact Newnex part number, requested file format, and intended engineering use.
Availability varies by product, and certain engineering files may require additional project information or approval before release.
Can NTC provide RoHS, REACH, USB-IF, country-of-origin, or other compliance documents?
Yes. Available documentation may include RoHS, REACH, USB-IF compliance information, certificates of conformance, country-of-origin information, and other product-specific compliance records.
Document availability varies by product. Please contact us with the exact Newnex part number and the document required.
How do I choose the correct locking, panel-mount, or angled connector?
Confirm the connector type, screw-locking configuration, screw spacing, panel thickness, mounting direction, and required connector orientation before ordering.
For angled connectors, specify whether the cable should exit upward, downward, left, or right when viewed from the intended host or device orientation. If you are unsure, send us photos or a drawing through our contact form.
What is the maximum reliable length for a USB cable?
The maximum reliable cable length depends on the USB version, required data rate, cable construction, host, device, and power requirements.
Longer connections may require an active cable, repeater, fiber-optic extender, or USB-over-CAT6 solution. A cable that works at USB 2.0 speeds may not support the same distance at USB 3.2 or USB4 speeds.
Please contact us with your required distance, equipment models, data rate, and application details so we can recommend an appropriate solution.
NTC Terms and Conditions
For complete purchasing, shipping, return, payment, and warranty terms, please review the NTC Distributing Terms and Conditions.