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Return Policy

General RMA Terms and Conditions

  • All returns must have an RMA number issued by NTC.
  • All RMA Returns must be requested within 30 days from the invoice date.
  • The RMA number is valid for up to 15 days from the date issued.
  • Custom cables are not eligible for return unless defective.
  • For returns without defect, a 15% restocking fee will be charged.
  • Refund will be issued only after the returned units are received and examined by NTC.

Warranty Return

Replacement or Repair within Warranty

  • NTC products come with one year limited manufacturer warranty from the invoice date for repair or replacement if they are defective.
  • The warranty will be void if the warranty seal on the product is broken.
  • If the returned units are received without defects, NTC will return the units back and the customer shall be responsible for the round trip shipping cost.
  • The replacement or repaired unit will be sent to the customer after the returned units are received and examined by NTC.

Replacement or Repair out of Warranty

  • NTC will charge customer examination fee for $50/unit.
  • Repairing or replacement fee varies for each case. Customer will be notified for the repair cost before NTC proceeds the repairing.
  • Customer will be responsible for round trip shipping costs.

Return Process

  • To request for return or technical support please contact;.
  • Our support team will contact you shortly and issue you RMA number if it meets the NTC return policy.
  • After the RMA number is issued, you may return the RMA unit to the following address with the issued RMA number included in the package. Packages that do not have a valid RMA number will be rejected.

    Attention: RMA Return
    3041 Olcott St.
    Santa Clara, CA 95054, USA

  • Normally customer is responsible for the shipping cost of returning products to NTC.
  • In case a customer needs replacement units before NTC receives the returned units, the replacement units will be treated as a new order.